Changes to Prescription Ordering – Important News Summer 2023

Posted by: Mark - Posted on:

Order your prescriptions on your phone with the NHS App – it is easy and very straightforward – please click on this link to find out more about it

We made some changes to how patients could order their prescriptions in August 2019 but due to the Covid Pandemic we went back to allowing ordering by phone but we are re-introducing the new process again this summer.

From 1st AUGUST 2023 patients will no longer be able to order medication over the telephone unless housebound.

The reason for this is to improve patient safety when medications are requested, as there is a greater chance of errors when requests are received via the telephone.

It will also reduce the demands on the telephone lines to allow patients to contact the surgery regarding urgent matters.

The best way to order prescriptions is via the NHS App on your phone. Prescriptions can also be ordered through our website using a smartphone, tablet or home computer. Ask the receptionist to print you a username and password from your computer record. Please note you will need to provide photo ID to set up an online account.

It would help your doctor if as many patients as possible ordered their prescriptions online.

Prescriptions can also be requested in person (there is a box and order forms in the entrance lobby), by post or your pharmacy can do this for you but please ensure that they check with you before they order each time in case your medications have changed or you don’t need a particular item.

We are keen to encourage and support patients through this change, please ask our receptionists for any assistance you may require. Remember to order your prescriptions at least 48 hours in advance.